At Pro-Copy, we don’t just supply products, far from it. At Pro-Copy supplying products is just part of the comprehensive range of services we offer to meet the demands of your business both now and in the future.

Making the wrong decisions to start with is guaranteed to cost you two things - Time and Money. By involving us at the earliest opportunity with your projects we will help you avoid the costly mistakes and get your project up and running in the shortest time frame possible.

Whilst the list below is not exhaustive, it should provide you with a good idea as to the range and scope of services at your disposal.
Pro-Copy can assist with:

We offer a range of support solutions from Ad-hoc support to full service level agreements where we manage your entire IT infrastructure through our in-house expert IT professionals.

Whether you are a single PC business or a large multi-site organisation, we can provide a solution to match your needs; our flexible corporate contracts enable us to create a tailored support agreement just for you.

On Site Support

Our complete Care package is aimed at business users who wish to insure their IT and business operations against all eventualities. We ensure that all equipment that requires cover will be supported both remotely and onsite when required. There will be no additional charges for labour when our engineers are on site.

As part of the package we offer regular site visits, the frequency of which is agreed in advance, to make sure that all equipment receives a health check and is operating satisfactorily. We update all software and attend to any issues that may have arisen since the last visit.

What does it cost?

The cost for this service is calculated on the number of PCs or servers that we would be supporting. For a quote please contact us.
The design of our support package enables us to offer a solution to suit small and medium sized businesses with a range of features such as the following.

• Weekly backup and virus definition checks for peace of mind.
• Annual, Quarterly or Monthly payment options to suit your financial needs.
• No restriction on the amount of machines, users or calls.
• Multiple sites covered under one single contract.
• Tailored contracts made to suit your needs.

Due to the availability of high-speed internet connections it is now possible to provide remote assistance over the telephone and by using software that enables our technicians to control your PC from our offices.

There are no limitations on time allocated per month. In the event that on site time is required, Support clients are charged a reduced rate. For many this approach proves a very cost effective method of meeting their business IT requirements. It offers the benefit of having IT support in place but only paying for engineering time when it is absolutely required.

 
Ad-hoc Visits

We also offer an Ad-hoc support service. Under this arrangement you call us when you need us. This allows you to manage the daily operation of your business whilst having the flexibility of experienced IT professionals just a call away. With a rate which is one of the most competitive in the region, you can be assured that you are getting value for money without the need to commit to a contract.